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Post by bestill458 on Jul 1, 2016 9:33:55 GMT -5
I recently placed a order for a stock it's been 7 weeks, I started calling and emailing at week 6 after 8 attempts i got a response stating due due to renovation expected delivery is 2-3 weeks still.
I understand things happen but a little notification on there part would go along way per customer service.
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Post by keith on Jul 1, 2016 10:28:50 GMT -5
That's like dealing with Pacific Tool and Gauge. Always ask if they have something in stock and when it will ship. Half the time they say they have it they don't and it will be a month before it ships if you are lucky. If it is multiple things you will usually get in several shipments several weeks apart. Great products, awful customer service. Now I buy from Dave Manson and never have that problem.
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Post by bestill458 on Jul 1, 2016 10:47:54 GMT -5
Got email Wednesday2-3 weeks now today got a tracking number it shipped.
Go figure!!
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Post by dannoboone on Jul 1, 2016 11:41:37 GMT -5
Does the renovation include expansion? Google Earth shows their shop to be fairly
small for the amount of product they put out.
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Post by 12ptdroptine on Jul 1, 2016 18:41:09 GMT -5
I'm goig on 7 weeks. They wont respond to any contact after the 2 week thing 31/2 weeks ago
Drop
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Post by Hank on Jul 1, 2016 20:20:05 GMT -5
Boyd's has been pretty slow lately and some bad stocks came my way. I had to send them back for a refinish... I have never had a problem with PT&G and I order all my reamers and lots of other things from them.... Dave Kiff is always willing to help or talk to me when ever I call and place an order... Some times it just depends on what side of the bead they got out of...
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Post by keith on Jul 1, 2016 20:26:38 GMT -5
You must be lucky because I know a few people who no longer do business with them because they had similar experiences. My buddies Mike and Chad like them so they do something right. They got too big (they make auto parts now) and don't have the systems to manage it.
Yeah, Dave is helpful but doesn't know everything. Last time he immediately had to go get Earnest because he had no clue and Earnest took two days to figure out what the specs were on a product he designed.
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